Direct Service Plumbing — water-drop wordmark
Direct Service Plumbing service van at the customer's home

Family-owned · Master plumbers · Charlotte metro

Charlotteplumbing,donerightthefirsttime.

Leak detection, drain clearing, water heaters, and emergency repairs — handled by Alex and a team of licensed local plumbers who quote it honest and fix it once. We pick up the phone day or night.

Get my free quoteCall (704) 236-1424
4.9156 · Google
Licensed · Bonded · Insured

Free quote — under 60 seconds

Tell us what's broken. We'll quote it.

  • Master plumber on every job
  • Free written quote, fast
  • 1-year workmanship warranty
(704) 236-1424
Licensed master plumbers
Bonded & insured
24 / 7 emergency dispatch
1-year workmanship warranty
156+ five-star reviews
Family-owned since 2017
NC Licensed Plumbing Contractor
Free written quotes
Licensed master plumbers
Bonded & insured
24 / 7 emergency dispatch
1-year workmanship warranty
156+ five-star reviews
Family-owned since 2017
NC Licensed Plumbing Contractor
Free written quotes

By the numbers

What 8 years looks like.

0+

5-star Google reviews

Charlotte homeowners who'd recommend us

0

Cities served

Charlotte metro and surrounding NC

0 yr

Workmanship warranty

On every repair we ship out the door

0 min

Avg. emergency response

Master plumber on rotation 24/7

Services

What we do, done well.

Master-plumber-led on every job. Quoted in writing. Backed by a workmanship warranty — hover any service to see what we handle.

Emergency Plumbing

01 / 07

Emergency Plumbing

Burst pipes, sewer backups, no hot water — dispatched 24/7. Average on-site within an hour.

Read more about emergency plumbing

24 / 7 emergency dispatch

Pipe breaks at 2 a.m.?
We answer.

A licensed master plumber is on rotation every hour of every day. Average on-site time: under an hour from your call.

Emergency line

(704) 236-1424

Tap to call · 24/7 · No after-hours surcharge for members

Modern bathroom interior — the kind of home we plumb

Premium residential plumbing across Charlotte

About Direct Service

8 years on the job.
One trade.

A Charlotte-area family plumbing business led by master plumber Alex. Reputation built on showing up fast, quoting honest, and fixing it once. Their existing brand (navy + gold, water-drop logo) reads premium-without-being-pretentious — confident neighborhood pro, not corporate franchise.

Family-owned in Matthews. Master-plumber-led on every job. We tell you what's wrong, fix it, and stand behind it — same promise on the truck since 2017.

Licensed NC Plumbing Contractor · Bonded · Insured

License number on every truck and every invoice

Read our story(704) 236-1424

Why Direct Service

The fundamentals,
executed.

Plumbing isn't complicated. Doing it right, on time, at a fair price, every time — that's the work. Four things we don't compromise on.

01 / 04

Master plumber on every job

Alex or one of our licensed master plumbers leads every call. No commission-driven sales reps in your house.

02 / 04

Honest written quotes

Flat-rate pricing, in writing, before work starts. No surprise add-ons. No hourly meter running.

03 / 04

24/7 dispatch

A real person picks up the phone day, night, weekend, holiday. Average on-site time under one hour.

04 / 04

Local, not franchise

Family-owned in Matthews. We service Charlotte metro and we'll be here next year, and the year after that.

How a job runs

Same four steps, every time.

  1. 01

    Call

    A real person answers, often on the second ring. We get the basics and dispatch the right tech.

  2. 02

    Diagnose

    We arrive, walk you through what we see, quote the fix in writing before any work starts.

  3. 03

    Fix

    Done with the right parts the first visit, on most jobs. We clean up after ourselves.

  4. 04

    Stand behind it

    Workmanship warranty on every repair. If it fails, we come back at no charge.

From Matthews homeowners

156+ five-star reviews. Here's a few.

4.9· 156+ reviews on Google
Nydia P.
Matthews · Aug 2024

Excellent work and professionalism — Alex's team showed up during a busy holiday week and stayed until the job was done. Easiest plumbing call we've ever made.

April
Indian Trail · Feb 2025

Alex and the crew were professional, polite, and finished on time even though we were on a tight deadline. Great work, no surprises.

Sarah L.
Pineville · Sep 2024

Got 3 quotes for a tankless water heater. They weren't the cheapest but they were the only ones who actually answered our questions instead of pushing maintenance plans. Easy choice.

Kara B.
Charlotte · Nov 2024

Had Direct Service repipe our entire 1960s house — three full bathrooms. Alex worked with us on fair pricing, gracious about post-project adjustments. True gentlemen.

Lauren O.
Concord · Oct 2024

Found Direct Service after a friend recommended them. Now they're MY plumber. Quoted upfront, no upsells, polite to my kids when they came home from school during the job.

Nydia P.
Matthews · Aug 2024

Excellent work and professionalism — Alex's team showed up during a busy holiday week and stayed until the job was done. Easiest plumbing call we've ever made.

April
Indian Trail · Feb 2025

Alex and the crew were professional, polite, and finished on time even though we were on a tight deadline. Great work, no surprises.

Sarah L.
Pineville · Sep 2024

Got 3 quotes for a tankless water heater. They weren't the cheapest but they were the only ones who actually answered our questions instead of pushing maintenance plans. Easy choice.

Kara B.
Charlotte · Nov 2024

Had Direct Service repipe our entire 1960s house — three full bathrooms. Alex worked with us on fair pricing, gracious about post-project adjustments. True gentlemen.

Lauren O.
Concord · Oct 2024

Found Direct Service after a friend recommended them. Now they're MY plumber. Quoted upfront, no upsells, polite to my kids when they came home from school during the job.

Nydia P.
Matthews · Aug 2024

Excellent work and professionalism — Alex's team showed up during a busy holiday week and stayed until the job was done. Easiest plumbing call we've ever made.

April
Indian Trail · Feb 2025

Alex and the crew were professional, polite, and finished on time even though we were on a tight deadline. Great work, no surprises.

Sarah L.
Pineville · Sep 2024

Got 3 quotes for a tankless water heater. They weren't the cheapest but they were the only ones who actually answered our questions instead of pushing maintenance plans. Easy choice.

Kara B.
Charlotte · Nov 2024

Had Direct Service repipe our entire 1960s house — three full bathrooms. Alex worked with us on fair pricing, gracious about post-project adjustments. True gentlemen.

Lauren O.
Concord · Oct 2024

Found Direct Service after a friend recommended them. Now they're MY plumber. Quoted upfront, no upsells, polite to my kids when they came home from school during the job.

Michal K.
Charlotte · Jan 2025

Came out fast, were friendly, and fixed everything cleanly. Felt like calling a friend who happens to be a plumber, not a sales pitch.

Marcus T.
Cedar Park · Mar 2025

Had a slab leak that two other plumbers said would mean tearing up the floors. Direct Service used a camera, found the spot, fixed it without a single broken tile.

David M.
Huntersville · Feb 2025

Pipe burst at 2am during the freeze. Master plumber at the door in 38 minutes. Quoted in writing, fixed it that night, walked us through how to drip the lines next time.

James R.
Mount Holly · Dec 2024

Drain backed up Sunday night with guests over. Called expecting voicemail — Alex picked up, dispatched a tech in 45 minutes. Cleared it, gave me a discount because they were already in the area.

Robert H.
Belmont · May 2025

Old water heater finally died. They were here the same morning with the right replacement on the truck. Done by lunch. The bill matched the quote to the dollar.

Michal K.
Charlotte · Jan 2025

Came out fast, were friendly, and fixed everything cleanly. Felt like calling a friend who happens to be a plumber, not a sales pitch.

Marcus T.
Cedar Park · Mar 2025

Had a slab leak that two other plumbers said would mean tearing up the floors. Direct Service used a camera, found the spot, fixed it without a single broken tile.

David M.
Huntersville · Feb 2025

Pipe burst at 2am during the freeze. Master plumber at the door in 38 minutes. Quoted in writing, fixed it that night, walked us through how to drip the lines next time.

James R.
Mount Holly · Dec 2024

Drain backed up Sunday night with guests over. Called expecting voicemail — Alex picked up, dispatched a tech in 45 minutes. Cleared it, gave me a discount because they were already in the area.

Robert H.
Belmont · May 2025

Old water heater finally died. They were here the same morning with the right replacement on the truck. Done by lunch. The bill matched the quote to the dollar.

Michal K.
Charlotte · Jan 2025

Came out fast, were friendly, and fixed everything cleanly. Felt like calling a friend who happens to be a plumber, not a sales pitch.

Marcus T.
Cedar Park · Mar 2025

Had a slab leak that two other plumbers said would mean tearing up the floors. Direct Service used a camera, found the spot, fixed it without a single broken tile.

David M.
Huntersville · Feb 2025

Pipe burst at 2am during the freeze. Master plumber at the door in 38 minutes. Quoted in writing, fixed it that night, walked us through how to drip the lines next time.

James R.
Mount Holly · Dec 2024

Drain backed up Sunday night with guests over. Called expecting voicemail — Alex picked up, dispatched a tech in 45 minutes. Cleared it, gave me a discount because they were already in the area.

Robert H.
Belmont · May 2025

Old water heater finally died. They were here the same morning with the right replacement on the truck. Done by lunch. The bill matched the quote to the dollar.

Service area

We work the metro.

Master plumbers dispatched across the Charlotte metro. If your city isn't listed, call us — we likely cover it for emergency work.

35.12° N · 80.71° W · Matthews, NC
10 cities● Active
  • 01Charlotte
  • 02Matthews
  • 03Gastonia
  • 04Concord
  • 05Huntersville
  • 06Belmont
  • 07Pineville
  • 08Mount Holly
  • 09Mint Hill
  • 10Indian Trail

FAQ

Common questions.

Don't see what you're asking? Send us a note — we usually reply within 30 minutes during business hours.

  • No — diagnostic fees are waived if you go ahead with the repair. Full quote in writing before we start.

Get a quote

Tell us
what's broken.

Free written quote — no diagnostic fee if you go ahead with the repair. For emergencies, call (704) 236-1424 — a master plumber is on rotation 24/7.

· Most quotes returned within 1 hour
· No surprise charges, ever
· Master-plumber-led on every job

For emergencies, call · (704) 236-1424