Direct Service Plumbing — water-drop wordmark

About Direct Service

Direct Service.
Done right.

Charlotte's plumbing pros — answer fast, quote honest, fix it once.

156
Reviews
10
Cities
1 yr
Warranty

Our story

A family trade,
a family business.

Direct Service Plumbing is a family-owned, locally-led plumbing company serving the Charlotte metro. Built on the simple promise that every customer deserves an honest answer, a fair quote, and a fix that actually holds.

Owner Alex leads every job — no commission-driven sales reps in your house, no upsells. Just licensed master plumbers solving plumbing problems the way they should be solved: correctly, the first time, in writing.

Today we serve homeowners across Charlotte, Matthews, Gastonia, Concord, Huntersville, Belmont, Pineville, and surrounding communities. Whether it's a 2 a.m. burst pipe or a scheduled tankless install, the same crew shows up, the same workmanship warranty applies, and the same name is on every truck.

Why Direct Service

The fundamentals,
executed.

Plumbing isn't complicated. Doing it right, on time, at a fair price, every time — that's the work. Four things we don't compromise on.

01 / 04

Master plumber on every job

Alex or one of our licensed master plumbers leads every call. No commission-driven sales reps in your house.

02 / 04

Honest written quotes

Flat-rate pricing, in writing, before work starts. No surprise add-ons. No hourly meter running.

03 / 04

24/7 dispatch

A real person picks up the phone day, night, weekend, holiday. Average on-site time under one hour.

04 / 04

Local, not franchise

Family-owned in Matthews. We service Charlotte metro and we'll be here next year, and the year after that.

Credentials

On the record.

Licensed

NC Plumbing Contractor

Fully licensed in North Carolina, bonded, and insured for residential and light commercial work.

Workmanship

1-year warranty

Every repair we ship out the door is backed by our workmanship warranty. If it fails, we come back at no charge.

Coverage

Charlotte metro

Master-plumber dispatch across 10+ cities including Matthews, Gastonia, Concord, Huntersville, and Pineville.

From Matthews homeowners

156+ five-star reviews. Here's a few.

4.9· 156+ reviews on Google
Nydia P.
Matthews · Aug 2024

Excellent work and professionalism — Alex's team showed up during a busy holiday week and stayed until the job was done. Easiest plumbing call we've ever made.

April
Indian Trail · Feb 2025

Alex and the crew were professional, polite, and finished on time even though we were on a tight deadline. Great work, no surprises.

Sarah L.
Pineville · Sep 2024

Got 3 quotes for a tankless water heater. They weren't the cheapest but they were the only ones who actually answered our questions instead of pushing maintenance plans. Easy choice.

Kara B.
Charlotte · Nov 2024

Had Direct Service repipe our entire 1960s house — three full bathrooms. Alex worked with us on fair pricing, gracious about post-project adjustments. True gentlemen.

Lauren O.
Concord · Oct 2024

Found Direct Service after a friend recommended them. Now they're MY plumber. Quoted upfront, no upsells, polite to my kids when they came home from school during the job.

Nydia P.
Matthews · Aug 2024

Excellent work and professionalism — Alex's team showed up during a busy holiday week and stayed until the job was done. Easiest plumbing call we've ever made.

April
Indian Trail · Feb 2025

Alex and the crew were professional, polite, and finished on time even though we were on a tight deadline. Great work, no surprises.

Sarah L.
Pineville · Sep 2024

Got 3 quotes for a tankless water heater. They weren't the cheapest but they were the only ones who actually answered our questions instead of pushing maintenance plans. Easy choice.

Kara B.
Charlotte · Nov 2024

Had Direct Service repipe our entire 1960s house — three full bathrooms. Alex worked with us on fair pricing, gracious about post-project adjustments. True gentlemen.

Lauren O.
Concord · Oct 2024

Found Direct Service after a friend recommended them. Now they're MY plumber. Quoted upfront, no upsells, polite to my kids when they came home from school during the job.

Nydia P.
Matthews · Aug 2024

Excellent work and professionalism — Alex's team showed up during a busy holiday week and stayed until the job was done. Easiest plumbing call we've ever made.

April
Indian Trail · Feb 2025

Alex and the crew were professional, polite, and finished on time even though we were on a tight deadline. Great work, no surprises.

Sarah L.
Pineville · Sep 2024

Got 3 quotes for a tankless water heater. They weren't the cheapest but they were the only ones who actually answered our questions instead of pushing maintenance plans. Easy choice.

Kara B.
Charlotte · Nov 2024

Had Direct Service repipe our entire 1960s house — three full bathrooms. Alex worked with us on fair pricing, gracious about post-project adjustments. True gentlemen.

Lauren O.
Concord · Oct 2024

Found Direct Service after a friend recommended them. Now they're MY plumber. Quoted upfront, no upsells, polite to my kids when they came home from school during the job.

Michal K.
Charlotte · Jan 2025

Came out fast, were friendly, and fixed everything cleanly. Felt like calling a friend who happens to be a plumber, not a sales pitch.

Marcus T.
Cedar Park · Mar 2025

Had a slab leak that two other plumbers said would mean tearing up the floors. Direct Service used a camera, found the spot, fixed it without a single broken tile.

David M.
Huntersville · Feb 2025

Pipe burst at 2am during the freeze. Master plumber at the door in 38 minutes. Quoted in writing, fixed it that night, walked us through how to drip the lines next time.

James R.
Mount Holly · Dec 2024

Drain backed up Sunday night with guests over. Called expecting voicemail — Alex picked up, dispatched a tech in 45 minutes. Cleared it, gave me a discount because they were already in the area.

Robert H.
Belmont · May 2025

Old water heater finally died. They were here the same morning with the right replacement on the truck. Done by lunch. The bill matched the quote to the dollar.

Michal K.
Charlotte · Jan 2025

Came out fast, were friendly, and fixed everything cleanly. Felt like calling a friend who happens to be a plumber, not a sales pitch.

Marcus T.
Cedar Park · Mar 2025

Had a slab leak that two other plumbers said would mean tearing up the floors. Direct Service used a camera, found the spot, fixed it without a single broken tile.

David M.
Huntersville · Feb 2025

Pipe burst at 2am during the freeze. Master plumber at the door in 38 minutes. Quoted in writing, fixed it that night, walked us through how to drip the lines next time.

James R.
Mount Holly · Dec 2024

Drain backed up Sunday night with guests over. Called expecting voicemail — Alex picked up, dispatched a tech in 45 minutes. Cleared it, gave me a discount because they were already in the area.

Robert H.
Belmont · May 2025

Old water heater finally died. They were here the same morning with the right replacement on the truck. Done by lunch. The bill matched the quote to the dollar.

Michal K.
Charlotte · Jan 2025

Came out fast, were friendly, and fixed everything cleanly. Felt like calling a friend who happens to be a plumber, not a sales pitch.

Marcus T.
Cedar Park · Mar 2025

Had a slab leak that two other plumbers said would mean tearing up the floors. Direct Service used a camera, found the spot, fixed it without a single broken tile.

David M.
Huntersville · Feb 2025

Pipe burst at 2am during the freeze. Master plumber at the door in 38 minutes. Quoted in writing, fixed it that night, walked us through how to drip the lines next time.

James R.
Mount Holly · Dec 2024

Drain backed up Sunday night with guests over. Called expecting voicemail — Alex picked up, dispatched a tech in 45 minutes. Cleared it, gave me a discount because they were already in the area.

Robert H.
Belmont · May 2025

Old water heater finally died. They were here the same morning with the right replacement on the truck. Done by lunch. The bill matched the quote to the dollar.

Ready when you are

Got a job?
Let's talk.

Get a quote(704) 236-1424